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**Refund Policy for "Made in Albania"**

**1. Overview**

At "Made in Albania," we strive to provide a positive and transparent shopping experience for our customers. This Refund Policy outlines the circumstances under which refunds may be requested for purchases made on our platform.

**2. Eligibility for Refunds**

Refunds may be eligible under the following circumstances:

  - **Defective or Damaged Products:** If you receive a product that is defective or damaged, we will issue a refund or replacement, as determined by the customer's preference.
  - **Incorrect Product Received:** In the event that you receive a product different from the one you ordered, we will process a refund or arrange for the correct item to be sent.

**3. Refund Request Process**

  - **Notification:** To request a refund, customers must notify us within 3 days of receiving the product.                 Contact our customer support team at  customercare@madeinalbania.shop           
      with your order number and a detailed description of the issue.
  - **Return of Product:** Depending on the nature of the issue, we may request the return of the product.              Customers will be provided with instructions on how to return the item.
  - **Verification:** Our team will inspect the returned product to verify the reported issue.

**4. Non-Refundable Items**

  - Certain products may not be eligible for refunds due to hygiene or other considerations.
    These will be clearly indicated on the product page.

**5. Refund Processing Time**

  - Once the returned item is received and verified, we will initiate the refund process. The time it takes for the     refund to be reflected in your account may vary depending on the payment method and banking institution.

**6. Contact Information**

  - For refund inquiries or assistance, please contact our customer support team at               customercare@madeinalbania.shop.

**7. Changes to the Refund Policy**

  - "Made in Albania" reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.

By making a purchase on our platform, you acknowledge and agree to abide by the terms of this Refund Policy.

This Refund Policy was last updated on 19/11/2023..